For the most accurate determination of your finger size, we recommend contacting your nearest jewelry store or store. Focus on rings of the same width as the one you selected on the website. This nuance is important because rings can be the same size, but depending on the width, they can sit very differently on your finger.
Another accurate option is to take measurements using calipers.
To determine your size, take a ring that fits perfectly on the same finger and measure the inner diameter of the ring with the device. (Measuring the outer diameter is not informative.)
We can also send you a special fingerprint. To do this, contact us on messenger, Instagram or via the feedback form on the website. For orders over 4000 UAH, the fingerprint is delivered free of charge.
All other available measuring tools (fingers - with a thread, rings - with a ruler) are very inaccurate and may result in the need to remake the ring.
AUTHENTICITY OF METAL
Secret Garden jewelry is made only from precious metal certified by the state assay office. This information is on each of our products in the stamp and tag. (During the war, the work of the assay office may be suspended).
— 925 sterling silver. — 585 gold, the color of gold can be yellow, white or red.
— Gold of the highest 750 standard (bright yellow).
AUTHENTICITY OF STONES
We are very proud to use only natural stones in Secret Garden jewelry ✨
We do not sell stones and inserts (including diamonds) separately, but we can purchase them for your individual order. The certificate is an additional service to the order. If desired, they can be ordered together with the stones.
We recommend ordering a stone or certificate in advance, as delivery times have increased due to the war 🌿
Unfortunately, we cannot influence delivery times.
The perfect ring to wrap deep feelings in simple, elegant shapes. A thincylindricalring with a stone is a classic that will remain eternal. Just like the love stories for which it was created.
Strong and elegant. How are you. How are your feelings?
Production takes 15 working days.
This jewelry can be made of gold.
We ship worldwide. For more information please contact us.
Secret Garden jewelry is designed to accompany you through important moments in life. To ensure that it retains its appearance and charm for many years to come, it is important to properly care for it.
Silveris a sensitive metal that can change color when exposed to moisture, cosmetics, perfumes, or household chemicals. To avoid tarnishing, remove jewelry before contact with water and store in a dry place away from cosmetics. If silver does tarnish, it can be cleaned with a special product or simply wiped with a soft cloth.
For additional protection, we recommendcoating silver products with rhodium- this will preserve their shine and prevent scratches.
Polished surfacesalso require special care. Silver is a soft metal, so scratches appear faster than on gold. To maintain the mirror shine of your rings for as long as possible, we recommend periodically polishing them at a jeweler or regularly wiping them with a soft cloth.
Secret Garden jewelry has the official seal of the State Treasury Enterprise of Assay Control, which confirms their quality and compliance with the DSTU 3527-97 standard.
The warranty period from the date of purchase is:
-12 months for silver products;
-18 months for gold products.
The warranty is valid only if the rules for storing and using the jewelry are followed.
What is included in the warranty?
Correction of defects caused by manufacturing errors;
One-time free gold plating upgrade on plated jewelry;
Professional cleaning and polishing of metal and stones;
Fixing fastener malfunctions;
Size adjustment in case of manufacturing or technical error.
The warranty does not apply in the following cases:
damage to jewelry due to impacts, falls, improper care or operation;
chips, cracks in inserts in jewelry;
natural wear and tear and aging of the product;
contact of the jewelry with household chemicals, organics (detergents, perfumes, varnishes, etc.), medicines, iodine;
damage due to swimming or bathing with jewelry;
damage while playing sports with jewelry;
breakage of a chain, bracelet or necklace due to stretching or use with a heavy pendant (the weight of the pendant should not exceed 2/3 of the weight of the chain);
lace breakage or deformation (leather, rubber, silk, etc.);
clouding of natural stone;
abrasion of the coating (darkening of silver is a natural process and is not considered a defect-to prevent this, we recommend care or rhodium plating);
thread abrasion, loss of twists in stud earrings, harpoon bending (lack of click when closing) in earrings with English locks;
change in ring size (it has become too small or too large).
How to apply for a warranty?
Write to our manager and describe the situation in detail.
Send clear photos of the jewelry in daylight or bright artificial light.
Send the product for inspection via Nova Poshta (details will be provided by the manager).
If the case is covered by warranty, we will carry out the repair at our own expense. If the damage is not covered by warranty, we will offer paid service options.
We carefully consider each request and are always ready to help preserve the beauty of your jewelry💛